You can ask us to delete your PAPTO account and the personal data linked to it at any time. You do not need to have the app installed to make this request.
Option 1 — Delete inside the app
- Open the PAPTO app and make sure you are logged in.
- Go to Account, then Settings.
- Tap Delete Account and confirm.
- Your account is closed immediately and you are logged out.
Option 2 — Ask us by email
Send an email from the address linked to your account, or from any address if you tell us your registered mobile number:
| Send to | paptoofficial@gmail.com |
|---|---|
| Subject | Delete my PAPTO account |
| Include in the message | Your registered mobile number, and your name as it appears in the app |
We verify every request against the registered mobile number before deleting anything, so that
nobody else can close your account. Requests are completed within 30 days, and
usually much sooner.
What gets deleted
- Your profile — name, mobile number, email address and profile photo
- Saved and recent addresses
- Push-notification tokens and device identifiers
- Your login credentials and OTP records
- Any remaining wallet balance is forfeited when the account is closed — please use or withdraw it before you request deletion
What we must keep, and for how long
| Trip and parcel invoices, payment and refund records | Kept up to 8 years — required by Indian tax and accounting law. These are stored separately and are not used to contact you or to profile you. |
|---|---|
| Records under an active dispute, safety incident or legal request | Kept until the matter is closed. |
After deletion
Deletion is permanent. Your trip history, ratings and any wallet balance cannot be restored. If you want to use PAPTO again later, you will need to register as a new user.
Questions
| paptoofficial@gmail.com |