This Privacy Policy explains how PawanVeg ("we", "us", "our") collects,
uses, stores, shares and protects your information when you use the PAPTO
mobile application (package com.pawanvegride.rider) and related services
(together, the "Service").
PAPTO is a ride-hailing and parcel-delivery application. By creating an account and using the Service, you agree to this Policy. If you do not agree, please do not use the Service.
1. Who we are
| App | PAPTO (rider app) — com.pawanvegride.rider |
|---|---|
| Developer / data controller | PawanVeg |
| Privacy contact email | paptoofficial@gmail.com |
2. Information we collect
2.1 Information you give us
- Account details — your name, mobile number and (if you sign in with Google or Apple) your email address.
- Profile photo — only if you choose to upload one.
- Addresses you enter — pickup and drop-off locations, saved places, and parcel recipient details you type in.
- Support messages — anything you send us when you contact support.
2.2 Information collected automatically
- Precise location — collected while the app is open and in use, to show your position on the map, suggest your pickup point, match you with the nearest driver, and let you follow your driver on the map. The PAPTO rider app does not collect your location in the background or when the app is closed.
- Ride and parcel activity — booking history, fare estimates, trip status, ratings, and OTP verification records.
- Wallet and payment records — wallet balance, top-ups, and transaction references. Card, UPI and bank credentials are entered directly with our payment gateway and are never stored by PAPTO.
- Device and technical data — device model, operating system version, app version, a push-notification token, and diagnostic/crash information.
PAPTO does not use an advertising ID, does not show ads, and does not build advertising profiles.
3. How we use your information
| Purpose | Data used |
|---|---|
| Create and secure your account, verify you by OTP | Name, phone, email, OTP records |
| Find the nearest available driver and dispatch your booking | Precise location, pickup/drop addresses |
| Show live tracking and estimated arrival | Precise location, map data |
| Calculate fares and process wallet / cashless payments | Trip distance, wallet and transaction records |
| Confirm pickup and delivery | OTP, ride status |
| Send booking updates and service notifications | Push token, phone number |
| Customer support, safety, fraud prevention, and legal compliance | Account and trip records |
4. Who your information is shared with
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.
Your information is made available only as far as it is needed to deliver the Service:
- The driver assigned to your booking sees your first name, your pickup and drop-off location, and a contact option for the duration of that booking only.
- Service providers who process data on our behalf, under contract and only
on our instructions:
- Google (Firebase, Google Maps Platform) — hosting, authentication, real-time trip data, maps and routing
- Our payment gateway — to process wallet top-ups and cashless payments
- Our push-notification provider — to deliver booking alerts
- Our SMS provider — to deliver your OTP
- Authorities, where we are required to do so by law, a court order, or to protect the safety of a rider, driver or the public.
5. Data security
- All data sent between the app and our servers travels over encrypted HTTPS/TLS.
- Access to production data is restricted to authorised personnel only.
- Payment credentials are handled by the payment gateway and are never stored on our servers.
6. How long we keep your data
- Account data — kept while your account is active.
- Trip and parcel records, invoices and payment records — kept for up to 8 years after the trip, because Indian tax and accounting law requires us to retain transaction records.
- Location traces attached to a completed trip — kept for up to 12 months for safety, dispute resolution and support, then deleted.
- After you delete your account, everything not required by law is removed within 30 days. See section 8.
7. Your rights and choices
- Access and correction — view or edit your profile inside the app, or write to us at the email above.
- Location permission — you may turn location off at any time in your device settings. Booking a ride will not work without it, as we cannot locate your pickup point.
- Notifications — you can turn off push notifications in your device settings.
- Deletion — see section 8.
8. Deleting your account and data
You can delete your PAPTO account and the personal data associated with it in either of two ways:
- In the app — open PAPTO and go to Account → Settings → Delete Account.
- On the web — use our Account Deletion page, or email paptoofficial@gmail.com from your registered address with the subject "Delete my PAPTO account".
We verify the request against your registered mobile number, then delete your profile, saved addresses, profile photo and push tokens. Trip invoices and payment records are retained only for the legally required period described in section 6, and are not used for any other purpose.
9. Children
PAPTO is intended for users aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has given us their information, contact us and we will delete it.
10. Changes to this Policy
If we change this Policy we will update the "Last updated" date at the top of this page, and where the change is significant we will notify you in the app. Continued use of the Service after a change means you accept the updated Policy.
11. Contact us
Questions about this Policy or about your data:
| paptoofficial@gmail.com |